Smart Clean (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our valet trash collection, pet waste removal, and related services (“Services”).

1. Information We Collect

We may collect the following information:

• Contact Information: name, phone number, email address, unit number, and community name.

• Service Information: service requests, compliance notes, and pickup history.

• Payment Information: if you pay directly for Services, limited billing details are processed through our secure payment partners.

• Technical Information: when you visit our website, we may collect non-personal information such as browser type, device, and general usage statistics.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our Services.

• Communicate with you about schedules, reminders, or service issues.

• Work with property managers to resolve compliance or service concerns.

• Process payments (if applicable).

• Maintain safety, security, and compliance with community rules.

3. Information Sharing

We do not sell or rent your personal information. We may share information only as follows:

• With Property Management: to coordinate Services, compliance notices, or service-related updates.

• With Service Providers: trusted vendors who perform functions on our behalf (e.g., payment processors).

• For Legal Reasons: when required by law, regulation, or to protect the safety of our staff and residents.

4. Data Security

We use reasonable safeguards to protect your information from unauthorized access, use, or disclosure. However, no online or offline system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as needed to provide Services, meet legal requirements, or resolve disputes.

6. Your Choices

• Opt-Out of Communications: You may request to stop receiving service reminders or marketing messages.

• Access & Correction: You may request a copy of your information or ask us to update it.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our Services means you accept the updated policy.